Please use the US Post Office (USPS) and not UPS or Fed Ex and mail to:

• Free Prescription Lenses
• P.O. BOX 71231
• Durham, NC 27722
• We request no signature required shipping as we pick up packages after clerk hours.
• We pay the return shipping with insurance
• *Please keep your receipt from the post office because it will have your tracking number on there.
• **Also, please include a note with your name and email inside the package

Email Us your order number and we will make the changes.

Once the order has shipped from our lab it is generally 2 to 3 days in the USA. International orders take longer, and at times experience delays at abroad customs. 

We have a 7 day return policy. The item must be shipped back with all of the manufacturers original packaging. Customer’s will receive 100% of their money back for glasses frames providing that it is like new and can be added back to stock. The prescription lenses are refunded at 50% of the purchase price. These are custom orders and cannot be resold.

Have questions? 

Please feel free to call us in the US at 919-491-2411 or email us at freeprescriptionlenses@gmail.com.

Outside the US ? Feel free to email us or message us on WhatsApp +19194912411

We send you an email with tracking information when it ships.

Fill out the contact form or you may call us at 919-491-2411. You may chat with us via WhatsApp at +19194912411

Email or call us before we ship your order?

Most likely we do! There is a $45.00 USD charge for shipping outside the USA. We are not responsible for any delays once your package has left our lab.

Yes your order will be shipped to you in one protected package.